Stop Renting Bodies.
Start Building Systems.
You don't have a headcount problem. You have a systems problem. We build the infrastructure that makes customer service actually work—then hand you the keys.
Every Growing Company Hits The Same Wall
Your agents aren't the problem. Your systems are.
The Endless Churn Cycle
Hire 5 agents. 2 quit within 60 days. Hire 5 more. Quality tanks. Your best performer burns out carrying dead weight. Repeat forever.
The Support Black Box
No idea what agents tell customers. Every interaction is different. Knowledge walks out the door with every departure.
The Hidden Bleed
2/hour feels cheap until you add: 300% turnover costs, lost customers from bad experiences, management overhead eating 40% of your time.
"You're not scaling customer service. You're scaling chaos—and it's costing you 3x what you think."
The True Cost of Cheap Support
See how 2/hour becomes your most expensive mistake
Base cost per year
50% reduction in total cost while improving quality
"That 'affordable' offshore team? It's your most expensive mistake."
Most companies think they need more agents.
What they actually need is a system.
Bodies Without Systems
- Chaotic desk setup
- Sticky notes everywhere
- No QA standards
- Inconsistent processes
Systems-First Approach
- Clean dashboard
- Organized workflows
- QA standards
- Consistent processes
"Infrastructure before bodies. Always."
From Firefighting to Systems in 90 Days
We make customer service boring (in the best way)
Foundation
Days 1-30
"Stop the bleeding"
- Legal frameworks & compliance setup
- HR infrastructure for remote teams
- Hiring frameworks & assessments
- Tool stack implementation
- Immediate cost reduction strategies
Excellence
Days 31-60
"Build for scale"
- Quality assurance standards
- Training systems & LMS deployment
- Knowledge base architecture
- Performance scorecards
- AI copilot integration
Autonomy
Days 61-90
"Take the wheel"
- Workforce management handoff
- Leadership enablement
- SOP finalization
- Complete system documentation
- Gradual transition to self-management
Everything You Need to Run World-Class Support
Predictable, scalable, systematic
Knowledge Base Setup
Complete documentation system
Training & LMS Platform
Scalable onboarding system
QA Framework & Scorecards
Quality monitoring system
Hiring Playbooks
Proven recruitment process
Compliance Documentation
Legal and security standards
Performance Dashboards
Real-time metrics tracking
SOP Library
Standard operating procedures
AI-Assisted Workflows
Intelligent automation tools
Workforce Management Tools
Team scheduling & optimization
Leadership Training
Management skills development
Systems That Deliver
Real companies. Real results. No PDF recommendations.
SaaS Startup → Scale
- 3 years from 0 to $5M
- 100+ person team offshore
- Full RevOps build
Ecommerce Transformation
- 25% labor cost reduction
- 60 days to results
- Full Gorgias restructure
IoT Hardware Success
- 48hr → 2hr response times
- 90-day management handover
- Systematic support build
Trusted by 100+ SaaS, IoT, and Ecommerce brands
Built for Companies Ready to Scale
We make customer service boring (in the best way)
B2B SaaS
Complex products need systematic support
IoT & Hardware
Technical support that actually works
Ecommerce
Handle peak seasons without breaking
Home Services
Field support meets customer service
Internet/Telco
High-volume support that doesn't suck
20+ verticals. 100+ implementations. One proven system.